Karlen is the Director of Operations Improvement at MedTouch, catalyzing change through insightful analysis and smart business process. Previously a management and operations consultant, she has a decade of experience coaching people and companies to go beyond anecdotes to bring data to the forefront of decision-making. The Operations Improvement team supports operational planning and forecasting for MedTouch, helping the company grow in a coordinated way. Karlen’s strength lies in designing Key Performance Indicators and process from the ground up, keeping in mind complex links between metrics, incentives, and behavior.
She earned her B.S. in Mechanical Engineering at MIT.