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UC Irvine Health
Edward-Elmhurst Health

Cohesive, interactive integrated digital strategy.

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Cambridge, MA
Boston, MA

450 Artisan Way
Suite 310
Somerville, MA 02145
617-621-8670 
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Louisville, KY

1205 East Washington Street
Suite 111
Louisville, KY 40206
502-373-1293
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Cedar Rapids, IA
Cedar Rapids, IA

1847 1st Avenue SE
Suite 200
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319-512-7475
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Seattle, WA

600 1st Avenue
Suite 628
Seattle, WA 98104
206-445-7734
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Junior Project Manager

Digital Project Manager

Junior Project Manager

Who We Are

MedTouch is an award-winning online strategy and technology company headquartered in Boston, MA.  Focusing exclusively on hospitals, health plans and physician groups, MedTouch combines creative and technical expertise to ensure our clients achieve results that matter.  Our services and solutions include healthcare specific content management solutions, user experience design, results driven search marketing, content strategy services, consumer facing websites, employee oriented intranets and more.

We are a fast-paced, innovative company and we take pride in the quality of our people as well as our work.  Although we are growing steadily, we strive to retain a relationship based, people focused environment. We are committed to creating a welcoming and rewarding workplace for clients and employees alike.

 

The Role

Location: Boston, MA

MedTouch is seeking an individual with a unique blend of client engagement savvy and technical expertise. Internally known as the Services Project Manager, this person helps ensure our clients’ success by managing client support requests from submission to successful resolution. This includes initial intake, triage, resolution or escalation, testing, and client approval.

In this role you will become an expert with the Sitecore Content Management System (CMS) and the technical set-up of complex, multi-layer sites while simultaneously serving as a trusted partner for MedTouch clients. 

Client Engagement

  • Act as the main point of contact for incoming CMS support requests and questions for clients, maintaining a high standard of excellence.
  • Ensure deadlines are met by exercising prompt and detailed communication back to the client on status of tasks.
  • Answer training questions and provide documentation to the client on updates.
  • Prepare status reports, update client dashboards, and assist in client billing.
  • Schedule client and internal meetings to facilitate successful project delivery.

Technical Resource

  • Distribute or troubleshoot, triage and resolve incoming client requests within Sitecore CMS.
  • Become an expert on the technical setup of assigned client sites.
  • Manage client deploy schedules, creating tasks and reports as well as verifying QA.
  • Facilitate client Software Release Management projects.
  • Create client facing documents for maintenance and technical monitoring options.
  • Maintain skills in web technologies and Sitecore, utilizing all available training materials, web sites, and knowledge bases.

The Fit

This position is just right for you if you have:

  • Completed a Bachelor’s Degree in a relevant discipline.
  • 3+ years of experience in a web development related role that consists of one or more of the following activities:  project management, requirements development, testing, or training.
  • Familiarity with HTML, CSS and other web technologies, as well as an understanding of website usability best practices.
  • Exposure to working on large-scale web-related projects.
  • A general understanding of project management and quality assurance principles.
  • Experience providing support to internal and external stakeholders.
  • A track record of maintaining a positive, can-do attitude, and a relentless enthusiasm for improvement.
  • Demonstrated initiative, persistence and creativity in solving complex problems.
  • Stability and consistency under pressure and the ability to juggle multiple priorities.

Bonus Points

  • Previous experience with an enterprise Content Management System, particularly Sitecore.
  • Experience working in the Healthcare industry.

What We Can Offer You

  • Fifteen days of PTO per year plus nine paid company holidays and other time off as needed.
  • Healthcare, Dental and Vision coverage as outlined in the company benefits overview.
  • 401(k) plan options.
  • Short Term Disability Insurance, Long Term Disability Insurance, and Life Insurance.
  • Flex spending account for out-of-pocket medical expenses.
  • Dedicated budget for individual and team training and education purposes.
  • Company sponsored charity opportunities.
  • Seriously awesome people to work with and an employee happiness budget.

“Since joining MedTouch as a Technical Lead, I have not only significantly expanded my skills and Sitecore knowledge, but I’ve also gotten the opportunity to manage the training efforts for new Sitecore developers, which, as someone who loves to teach, has been a very rewarding experience. That’s one of the really unique perks about this company – strengths, talents, and interests are recognized, encouraged, and nurtured."
— Mike, Technical Lead

Join the MedTouch Team

Want to have impact?  Explore opportunities to make a contribution working for a growing company focused on healthcare. We are always looking for team members who are motivated by solving challenges.

Apply Below

Case Studies

View All Case Studies
Test

Edward-Elmhurst Health

A cohesive, interactive game-based site that engaged patients with consistent messaging across web, social and mobile platforms.

Test

Banner Health

A large health system partnered with MedTouch to move away from numerous sites to a single, unified experience using Sitecore.

Test

Edward-Elmhurst Health Open Scheduling

The integration of Epic MyChart’s open scheduling, which allows patients to schedule appointments in real-time.

Test

Baystate Health

A multi-year, comprehensive digital action plan launched with the new Baystate site built on Sitecore with Personalization.

Test

Alameda Alliance for Health

A regional health plan focused on delivering a vastly improved user experience, complete with new member portal.

Test

Newton-Wellesley Hospital: Intranet

A comprehensive medical center creates a reliable and useful Intranet.

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