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Newton-Wellesley Hospital: Intranet

Alameda Alliance for Health

Discover Potential

Newton-Wellesley Hospital is a comprehensive medical center located in Newton, MA with more than 3,500 employees. It is a member of Partners HealthCare, a network founded by Massachusetts General Hospital and Brigham and Women’s Hospital. A long-standing MedTouch client, when NWH’s Intranet site came up for review, they invited MedTouch to assess the possibilities of delivering a new solution. 

At the outset of this project, Newton-Wellesley Hospital had an outdated intranet site that had survived for over twelve years. It was infrequently used, as it lacked useful information architecture, comprehensive search capability, content, and design, and was difficult to update. The site was also designed for desktops only and NWH clinicians were in the process of getting new tablets, making their experience even worse.

Through a thorough process of review, planning, and implementation, MedTouch was able to work with Newton-Wellesley to achieve the stated goals and ensure that the components that were useful and valued, such as the Nursing Team Resources, were maintained and the areas that were not as successful – IA, relevant content, search functionality and CMS capabilities – were vastly improved.

Deliver Results

Newton-Wellesley Hospital’s intranet now functions as an efficient, user friendly site communication tool. With updated IA, new design, new content and successful implementation of healthcare-specific modules, including Policies and Procedures module.

The site is also responsive so it can be easily used by internal clinicians who primarily use tablets. MedTouch also developed a custom report for the Pathology team can easily manage policies and ensure compliance.

Site Features:

  • MedTouch Healthcare Accelerator Framework
  • Sitecore Experience Platform (XP)
  • Design, UX, and Content Strategy
  • Responsive Design
  • Policies + Procedures
  • News
  • Frequently Asked Questions (FAQs)
  • Calendar of Events
  • Site Search
  • Social Media Feeds
  • Video Support
  • Usage Reporting

Newton-Wellesley Hospital’s new intranet is a robust, reliable tool that fosters communication and instills confidence in its users, significantly increasing the number of users. Information is now easily posted and updated and with advanced search capabilities, users are able to quickly locate relevant information.   

The Intranet is built on Sitecore and allows them publishing control and consistency unlike their old platform.  Updates are easily made, including true “what you see is what you get” editing. Multiple content types, such as PDFs, Word documents, and other files, are simply managed and made available to Intranet users.  

Finally, the Policies + Procedures module now allows them to roll back in time to verify changes in policies across time – a much needed feature to ensure compliance –and to ensure ongoing governance of critical content, a Joint Commission requirement.

Newton-Wellesely Hospital Intranet
"We’ve been working with MedTouch since 2008 on a variety of strategic digital initiatives and working with them on the Intranet was an obvious choice.  The Intranet has now gone from something we struggled with to something we’re proud of.  It’s a helpful resource for employees now and that’s a big step forward.”
— Brian O’Dea, Director, Marketing & Public Relations, Newton-Wellesley Hospital

Solutions
Intranet
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MedTouch is proud to be the online strategy and technology partner for the best brands in healthcare. Clients select us because our depth of experience brings clear vision to complex projects. With over a decade of working with integrated delivery networks, hospitals, and health plans, MedTouch will help you discover potential and deliver results.

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Case Studies

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UC Irvine Health

A leading academic medical center delivers on a new brand and user experience.

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Edward-Elmhurst Health Open Scheduling

The integration of Epic MyChart’s open scheduling, which allows patients to schedule appointments in real-time.

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Alameda Alliance for Health

A regional health plan focused on delivering a vastly improved user experience, complete with new member portal.

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Baystate Health

A multi-year, comprehensive digital action plan launched with the new Baystate site built on Sitecore with Personalization.

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Edward-Elmhurst Health

A cohesive, interactive game-based site that engaged patients with consistent messaging across web, social and mobile platforms.

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Banner Health

A large health system partnered with MedTouch to move away from numerous sites to a single, unified experience using Sitecore.

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