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MedTouch Partners with Indianapolis Health System

Sterling Health Plans Wins Interactive Media Award
June 08, 2011

MedTouch Signs Partnership with Indianapolis Health System to Deliver Integrated Patient Portal

MedTouch Partners with Wishard Health Services to Integrate Patient Portal, RelayHealth, and Krames StayWell 

MedTouch, the leading provider of web strategy and online solutions for healthcare, and Wishard Health Services today announce a signed partnership to design, build and integrate the Indianapolis health system’s patient portal and RelayHealth into a single site allowing patients access to the full continuum of their health care, where they can request appointments, view lab results, securely communicate with their doctor, and refill prescriptions.  As part of the patient portal project, Wishard Health Services is also deploying patient education content and personal health management tools from Krames StayWell.

The patient portal is a huge step forward for Wishard Health Services towards improving access and service–one that is not only efficient and cost-effective, but will also meet patient needs in connecting with a primary care provider in their community. Through the RelayHealth secure health information exchange (HIE), patients can ask their doctors questions to better manage their care between visits.

Wishard will partner with MedTouch to create a holistic web strategy roadmap for the organization. They will work together on implementation of a new website and self-service tools for patients. While Wishard currently offers RelayHealth, the integration into the site and other internal applications provides a more robust experience for the patient. The new portal will both improve patient access to managing their care as well as provide the hospital with a more efficient way to manage the patient’s requests.

“This project is a compelling example of an organization heeding the call to improve care through the use of innovative, scalable technology solutions,” said Paul Griffiths, CEO of MedTouch. “While it will increase efficiency for Wishard, the true winners are Wishard’s patients, who will receive more information to make better decisions about their health.”

Wishard leads the way in hospital technology adoption in Indiana. In 2007, Wishard Health Services became one of the first hospitals in the country to utilize new electronic medical technology that allows primary care physicians the ability to check whether patients with certain conditions are receiving the recommended follow-up tests or treatments. The system, created by the Indiana Health Information Exchange, provides valuable information electronically for doctors to look collectively at their patients’ medical history.

“We are looking forward to partnering with MedTouch on our patient portal initiative and building a seamless experience for patients using RelayHealth and Krames StayWell solutions,” said David Gardea, Director of Information Systems Technology Planning and Design at Wishard Health Services. “Our key objectives include providing patients a way to connect with a primary care physician in their community and also empowering them, with web-based tools and resources, to be directly involved in their personal health and rehabilitation.”

About Wishard Health Services

For more than 150 years, Wishard Health Services has provided high quality, cost effective, patient-centered health care to the residents of Marion County. Wishard is accredited by The Joint Commission. Nationally recognized programs include a level I trauma center, regional burn center, comprehensive senior care program, women’s and children’s services, teen and adolescent care programs, Midtown Community Mental Health Center, and a network of primary care sites located throughout the neighborhoods of Indianapolis. In partnership with the Regenstrief Institute, Wishard conducts groundbreaking work that leads health information technology around the globe. Wishard also serves as the sponsoring hospital for Indianapolis Emergency Medical Services.  Wishard is the public hospital division of the Health and Hospital Corporation of Marion County and partners with the Indiana University School of Medicine whose physicians provide a comprehensive range of primary and specialty care services.

About RelayHealth

RelayHealth, McKesson’s connectivity business, operates as a neutral partner in an open network environment, offering connectivity services and integration among all organizations, systems, and solutions. Its intelligent network is designed to streamline clinical, financial and administrative communication between patients, providers, pharmacies, pharmaceutical manufacturers, and financial institutions. RelayHealth works to accelerate the delivery of high‐quality care and improve financial performance through solutions such as online consultation of physicians by patients, electronic prescribing, point‐of‐service pharmacy claims resolution by payers, pre‐visit patient financial clearance by providers, and post‐visit provider bill settlement by payers and patients. RelayHealth securely processes more than 12.8 billion financial and clinical transactions annually. For more information, call 888.743.8735, or visit our Web site at www.RelayHealth.com. Follow us on Twitter @RelayHealth or like RelayHealth on Facebook.

About Krames StayWell

Krames StayWell is division of MediMedia, a leading national healthcare authority known for innovative products and services in the healthcare field. Formerly sister companies within the MediMedia family, Krames Patient Education and StayWell Custom Communications united in 2011 with the goal of building on the combined strengths of both organizations to allow clients to more easily benefit from a wider breadth of products, custom solutions, consultative services, and innovative technology applications. Serving hospital, healthcare professional, health plan, employer, retail pharmacy, government and association clients, Krames StayWell is now the largest provider of interactive, print and mobile patient education solutions, consumer health information, and population health management communications in the country. As a joint entity, Krames StayWell has an unparalleled range of healthcare content and design assets, a huge breadth and depth of fully integrated multimedia product and service offerings, and unmatched knowledge and expertise available to our clients. Krames StayWell is proud to offer solutions that touch more than 80 million healthcare consumers every year, and deliver measurable results for our clients. www.KramesStayWell.com

Case Studies

View All Case Studies
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Edward-Elmhurst Health

A cohesive, interactive game-based site that engaged patients with consistent messaging across web, social and mobile platforms.

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Edward-Elmhurst Health Open Scheduling

The integration of Epic MyChart’s open scheduling, which allows patients to schedule appointments in real-time.

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Alameda Alliance for Health

A regional health plan focused on delivering a vastly improved user experience, complete with new member portal.

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Banner Health

A large health system partnered with MedTouch to move away from numerous sites to a single, unified experience using Sitecore.

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Baystate Health

A multi-year, comprehensive digital action plan launched with the new Baystate site built on Sitecore with Personalization.

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Newton-Wellesley Hospital: Intranet

A comprehensive medical center creates a reliable and useful Intranet.

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